Effective Date: 14 Jan, 2025

At GST Samanvay, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.gstsamanvay.com) and use our services. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

Personal Identification Information: Name, email address, phone number, company name, GSTIN (Goods and Services Tax Identification Number), and other information that you provide when you contact us or use our services.
Payment Information: Credit card details, bank account numbers, UPI information, and other payment-related information for processing transactions.
Usage Data: Information on how you interact with our website, such as IP addresses, browser types, device information, pages visited, and timestamps of your activities.

2. How We Collect Information

We collect personal information through the following methods:

Direct Interactions: When you fill out forms on our website, subscribe to our newsletter, engage in consultation, or submit inquiries or feedback.
Automated Technologies: We may automatically collect information through cookies, web beacons, and similar technologies when you interact with our website. This helps us analyze usage patterns and enhance user experience.
Payment Processing: When you make payments for our services, payment processors may collect and store your payment information.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Providing Services: To deliver the GST litigation, dispute resolution, and compliance services you request.
Payment Processing: To process payments securely for our services and fulfill financial transactions.
Communication: To respond to your inquiries, send you updates, promotional offers (if you opt-in), and other relevant information regarding our services.
Improvement of Services: To monitor and improve the performance of our website, analyze user behavior, and enhance the user experience.
Compliance and Legal Obligations: To comply with applicable legal and regulatory requirements, including record-keeping, auditing, and dispute resolution.

4. How We Protect Your Information

We take the security of your personal information seriously. We employ industry-standard security measures, including encryption, firewalls, and secure payment gateways, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors, payment processors, and service providers who assist in providing our services and processing payments. These third parties are required to use your information only to perform their functions and are prohibited from using it for any other purpose.
Legal Compliance: We may disclose your information if required by law, regulation, legal process, or government request, including to comply with any court order, subpoena, or investigation by authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the transaction. We will notify you of such changes, and your information will remain protected under this Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons) to enhance your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences and improve the functionality of our website.

Essential Cookies: These cookies are necessary for the website to function properly and for you to access certain features.
Performance Cookies: These cookies help us analyze website usage and improve performance.
Marketing Cookies: These cookies track your activity across websites and are used to serve personalized advertisements.

You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

7. Your Rights and Choices

You have the following rights regarding your personal data:

Access and Correction: You have the right to request access to and correction of the personal information we hold about you.
Data Deletion: You may request that we delete your personal data, subject to applicable legal retention requirements.
Opt-Out of Communications: You can opt out of receiving promotional emails or newsletters from us by clicking the “unsubscribe” link in the communication or contacting us directly.
Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details provided in the Contact Us section.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, regulatory, and business purposes. If you wish to request that we delete your information, please contact us, and we will respond in accordance with applicable laws.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

If you are accessing our website from outside India, please note that your personal data may be transferred to, and processed in, India. By using our website and providing us with your personal information, you consent to the transfer of your data to India.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

GST Samanvay
Email: gstsamanvay@gmail.com